Terms of Service
The terms that apply to work commissioned from us. Last updated October 2026.
1. What these terms cover
These terms apply to ad creative work commissioned from EcomConnects (“we”, “us”). A specific quote, statement of work or written agreement takes precedence over anything on this page where the two conflict.
2. Scope and deliverables
Every engagement is defined by a written quote stating the format, the number of ads, the maximum runtime per ad, the aspect ratios and the turnaround. Work outside that description is a new quote, and we will tell you before any additional charge applies rather than invoicing a surprise.
3. What we need from you
To start we need your product landing page, a brief, an inspiration reference and a script, plus access to the AI tool subscriptions on your own account. Turnaround times quoted begin when we have all of these. Delays in feedback or access move the delivery date by the same amount.
You confirm that any footage, images, music, logos, product claims and scripts you supply are yours to use, and that we may use them to produce the work.
4. AI tools and accounts
Our rates assume you hold and pay for the AI tool subscriptions used to produce your creative. We work inside your accounts; the outputs are generated under your subscription and belong to you. We are not responsible for a tool provider changing its terms, pricing, model availability or output quality, though we will tell you promptly if it affects your work.
5. Revisions
Revisions are unlimited while they stay within the agreed concept, script and format. Changing the concept, rewriting the script after production has started, or switching format counts as a new ad. We will say so before doing the work, not after.
6. Fees and payment
Monthly packages are billed in advance and renew monthly until cancelled. The Monthly Retainer is $3,500 per month, billed in advance, covering 3 edited minutes a day, 8 working hours, monday to friday. Static ad creative is quoted separately from video packages. Prices are in US dollars and exclude any taxes or transfer fees that apply in your country.
7. Cancellation
You can cancel a monthly package or the retainer at any time, effective at the end of the current paid month. We do not pro-rate a part-used month, and we will deliver everything already produced and paid for. Unused deliverables do not roll over into a later month unless we agree in writing that they will.
8. Ownership and rights
On full payment, all rights in the delivered creative transfer to you, including commercial and paid-media use, worldwide and without time limit. We retain the right to show selected work in our portfolio and marketing, and we will remove any piece at your request.
Stock footage, music and fonts are licensed for the delivered use. If you want broader rights for a licensed asset, tell us and we will price the upgrade.
9. Performance
We produce creative to a professional standard and apply our judgement on angles and formats. We do not guarantee any advertising result: no return on ad spend, click-through rate, conversion rate or revenue figure. Those depend on your offer, pricing, landing page, audience, bidding and factors outside our control.
10. Confidentiality
We keep your unreleased products, pricing, campaign data and internal documents confidential, and we will sign your NDA if you have one. We do not share your material with other clients.
11. Liability
Our total liability for any claim connected to an engagement is limited to the fees you paid us for the work that claim relates to. We are not liable for indirect or consequential loss, including lost profit, lost ad spend or lost revenue. Nothing here limits liability that cannot be limited by law.
12. Acceptable work
We decline work that is unlawful, that makes health or financial claims we cannot substantiate, that impersonates a real person or brand, or that is designed to mislead. We may stop work and refund the unused balance if a project turns out to fall into one of those categories.
13. Changes to these terms
We may update these terms. The version in force for your engagement is the one published when your quote was accepted.
14. Contact
Questions about these terms: contact@ecomconnects.com. EcomConnects, Karachi, Pakistan.