Privacy Policy

What we collect

When you submit the contact form we receive the information you type into it: your name, email address, and optionally your website, phone or WhatsApp number, the service and package you are interested in, your monthly budget range, a product landing page link and your project description. We also record the time of submission and the IP address the request came from, which we use only to rate-limit abuse of the form.

We do not use the contact form to collect payment details, identity documents or any special-category personal data, and you should not send them through it.

Why we use it

• To reply to your enquiry and prepare a quote.
• To deliver work you have commissioned and to invoice for it.
• To prevent spam and automated abuse of the form.

We do not sell your information, we do not share it with advertisers, and we do not add you to a marketing list or newsletter from a form submission. If we ever want to email you about something other than your enquiry, we will ask first.

Who processes it

This site runs on Vercel, which hosts the pages and runs the contact endpoint. Form submissions are delivered to us by email through an email delivery provider, or forwarded to our own workflow tool, depending on configuration. Those providers process the data on our behalf and under their own terms. Your enquiry is stored in our email and project management tools for as long as we need it to serve you.

Cookies and analytics

This website sets no advertising or tracking cookies of its own. Fonts are self-hosted, so no font request leaves for a third party as you browse. If we later add privacy-friendly analytics, this section will say so and name the provider before it goes live.

How long we keep it

Enquiries that do not become projects are kept for up to 24 months so we can pick up a conversation you restart, then deleted. Records relating to paid work are kept for as long as tax and accounting rules require.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email contact@ecomconnects.com and we will action it, normally within 30 days. If you are in the UK or EU and are not satisfied with our response, you may complain to your national data protection authority.

Work we show

We show selected client work in our portfolio. If you are a client and would rather we did not show yours, tell us and we will remove it. We never publish unreleased campaigns, performance figures or internal documents without written permission.

Changes

If this policy changes materially we will update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.

Contact

Questions about this policy, or about data we hold: contact@ecomconnects.com. EcomConnects, Karachi, Pakistan.